Refunds & delivery

Either party may cancel a subscription by giving two weeks' written notice. Within seven days of the first payment, cancellation takes effect immediately and no notice is required.

A subscription may be paused instead of cancelled: two weeks' written notice, for up to two consecutive months, charged at 25% of the monthly fee.

Either party may cancel project work in writing. Work stops at the end of the milestone in progress, and that milestone is delivered.

Within seven days of the first payment on a subscription, a client who is not satisfied is refunded that payment in full. No reason is required, and the two weeks' notice above does not apply.

After that first week, a request to end a subscription is refunded on the part of the current billing month not yet used, to a maximum of 50% of the monthly fee for the client's tier. Billing months already completed are not refunded.

Paused months, charged at 25% of the monthly fee, are not refunded. That fee holds the client's place while no design work runs.

Project work is billed against milestones set out in the Scope of Work, and the deposit, usually 40%, is not refundable once work has begun. From then on:

• A completed milestone is not refunded.
• A milestone paid for but not started is refunded in full.
• A milestone in progress is not refunded, and the work done to date is delivered.

Requests that fall outside these terms are considered individually. Anything we do beyond what is set out here is goodwill rather than an entitlement.

Refund requests go to hello@uxbox.org, and we reply within five working days. Money is returned by the method it was paid with: to a wallet it arrives immediately, to a card in five to seven working days.

We supply design services, not goods. Nothing is shipped, so there is nothing to return or exchange.

If delivered work does not match the agreed scope, we revise it as part of the engagement. Where that cannot be resolved, the refund terms above apply.

Everything is delivered digitally to the people the client names: Figma files, repositories, documents and written handovers. We send nothing physically, and there are no delivery charges.

Subscription work is delivered continuously through each billing month. Project work is delivered at each milestone, against the Scope of Work.

Ownership of what we produce transfers to the client once the billing month or the milestone it belongs to has been paid in full.